Canary Care Services Ltd
Canary Care Services Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data with transparency and care in line with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
Who We Are
Canary Care Services Ltd provides regulated home care services across the UK. We are registered with the Care Quality Commission (CQC) and operate in accordance with all applicable laws and standards.
Company name: Canary Care Services Ltd
Registered in England & Wales
CQC Registered Provider
What Information We Collect
We may collect and process the following types of personal data:
a. Website Visitors
- Name and contact information (if submitted via forms)
- IP address and browser information
- Cookies and usage data
b. Clients and Prospective Clients
- Full name, address, date of birth
- Medical information relevant to care provision
- Next of kin/emergency contact details
- Consent preferences
c. Employees and Job Applicants
- Name, address, date of birth, employment history
- Right to work and identification documents
- Criminal record information (e.g. DBS check)
- Bank details (for payroll)
How We Use Your Data
We collect and use personal data for the following purposes:
- To provide safe and effective care services
- To process job applications and manage staff
- To communicate with clients, family members, or healthcare professionals
- To comply with legal and regulatory obligations
- To improve the functionality and performance of our website
Legal Basis for Processing
Under GDPR, we process personal data based on the following lawful bases:
- Consent – for marketing or communications
- Contractual necessity – to provide care or employment services
- Legal obligation – such as employment law, safeguarding, and CQC compliance
- Legitimate interests – such as improving our services or responding to inquiries
Sharing Your Information
We do not sell your data. We may share your data with:
- Local authorities, GPs, hospitals, and social workers (with consent or when legally required)
- The Care Quality Commission (CQC) or other regulators
- Our payroll and HR providers
- IT and website support providers (under strict confidentiality agreements)
All third parties are required to comply with GDPR and safeguard your data.
Data Retention
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including:
- Clients – up to 8 years after the end of service (as required by care regulations)
- Job applicants – up to 12 months if unsuccessful
- Employees – up to 6 years after end of employment
- Website contacts – up to 2 years for general inquiries or marketing (unless opted out)
Your Rights Under GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain types of processing
- Withdraw consent (where applicable)
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise any of these rights, please contact us using the details below.
Cookies and Analytics
Our website uses cookies to enhance user experience and gather anonymous visitor statistics. You can control cookie settings through your browser or our website’s cookie banner.
How We Protect Your Data
We have implemented strong physical, technical, and administrative security measures to protect your personal data from loss, misuse, or unauthorised access.
Contact Us
If you have any questions about this Privacy Policy or want to exercise your data rights, please contact:
📧 info@canarycare.org.uk
📞 +44 118 4492728
📍 Office 274 Green Park, 200 Brook Drive, Reading, United Kingdom, RG2 6UB